Job Title

Administrative Assistant / Facility Manager

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Job Function

They are responsible for supporting their executives across all aspects of the executive’s job. The role requires a strong background in operational management, business and stakeholder engagement.  

The ideal candidate is professional, proactive, organized, discreet, and a great communicator. They are well read and ambitious. They are skilled at research, people management, information processing, documentation and stakeholder engagement.

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Job Responsibilities

Research and Analysis

• Conducts research and analysis including industry, competitor and user perspectives for assigned projects
• Participates and collaborates with internal and external teams on aspects of assigned projects.

Administration

• Handles organisation tasks such as scheduling, coordination, logistics, company events, team offsites, and client meetings.
• Handles vendor management, facility management,
• Handles people management tasks such as gatekeeping, prioritisation and delegation to protect their Executive’s time and schedules.
• Handles expense reports, invoice processing, and other financial tasks.
• Maintains confidentiality of sensitive information and documents.
• Manages personal tasks for their Executive as needed, while maintaining a balance between professional and personal commitments.

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Positioning and Visibility

• Collaborate with internal, clients and stakeholders to define and execute growth strategies that align with business goals
• Identify and prioritize growth opportunities across the product lifecycle, from ideation and validation to scaling and optimization.
• Conduct market research and competitive analysis to inform product positioning and growth initiatives.
• Develop and implement data-driven customer acquisition strategies, including digital marketing, content marketing, SEO, and social media campaigns.
• Optimize customer acquisition channels and product user experience to increase customer acquisition and retention rates leveraging user information and feedback.
• Oversee the scaling of successful products by identifying and leveraging key growth levers such as new market entry, partnerships, and distribution channels.
• Monitor and report product performance metrics and KPIs to identify and recommend areas for improvement and optimize product performance.

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Research and Trends

• Stay updated on industry trends, best practices, and emerging technologies to continually improve digital strategies and user experiences.
• Other duties as assigned in relation to achieving defined goals.

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Key Performance Indicators

• Client Satisfaction and Retention
• Net Promoter Score (NPS)-        
• Peer-to-peer Rating
• Competitive Advantage
• Delivery timelines

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Education

First Degree in relevant field

Professional Qualification

• Bachelor’s degree in related field (or equivalent experience)

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Experience

• Minimum 3 years’ experience in relevant role

Required Functional Skills

• Business analysis and research
• Strong analytical skills
• Exceptional organisational and time management skills with the ability to multitask and prioritise effectively
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with project management tools (e.g., Asana, Trello) and CRM software is a plus
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strategic thinking and value-driven approach to problem solving

Required Behavioural Skills

• High level of discretion and professionalism in handling confidential information
• Proactive with a strong ability to anticipate needs and take initiative
• Highly organized and detail-oriented with a focus on accuracy and thoroughness
• A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
• Team player with a collaborative approach to work
• Personable personality

Working Hours

• Minimum 40 hours per week
• Regular working hours (8AM- 5PM) on business days - More hours may be required depending on business demands

Work Tools

• Company-issued laptop
• Relevant Applications and Tools (Company-issued, shared)
• Internet Access (Company-issued, shared, monetized for remote)

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Benefits

• 20 days Annual leave
• Health Insurance
• Paid industry events and conferences and professional memberships
• Competitive salary commensurate with experience
• Flexible remote work options
• Opportunity to grow and advance within a rapidly expanding startup environment
• Collaborative team culture with a focus on creativity and innovation

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How to Apply

Apply here