Job Title

Operations & Administrative Assistant

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Job Function

The Operations & Administrative Assistant supports the smooth day-to-day running of the business by managing administrative processes, coordinating internal operations, and providing practical support to teams and leadership. The ideal candidate is highly organised, reliable, and detail-oriented. They take ownership of tasks without being prompted, communicate clearly, and understand that strong operational support is what allows the rest of the business to function well.

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Grade

Analyst

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Job Responsibilities

Office & Facilities Management

• Oversee the day-to-day running of the office, ensuring the workspace is functional, organized, and well-stocked at all times.
• Manage relationships with vendors, landlords, and service providers, including internet, utilities, cleaning, and maintenance.
• Coordinate procurement of office supplies, equipment, and materials; track inventory and manage restocking.
• Ensure office health, safety, and general housekeeping standards are consistently maintained.

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Administrative Support

• Provide day-to-day administrative support to the Managing Consultant and the wider team.
• Manage calendars, schedule internal and external meetings, and send reminders and follow-ups as needed.
• Handle correspondence including drafting emails, letters, and memos on behalf of the team.
• Maintain and organize physical and digital filing systems, ensuring documents are accurate, accessible, and up to date.
• Prepare meeting agendas, take minutes, and circulate action points promptly after meetings.

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Operations Coordination

• Support the coordination of internal projects, workflows, and cross team activities to ensure tasks are completed on time.
• Track and follow up on outstanding tasks, deliverables, and approvals across teams.
• Assist in documenting and maintaining operational processes, SOPs, and internal guidelines.
• Identify gaps or inefficiencies in administrative and operational processes and propose practical solutions.

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Financial & Logistics Support

• ‍Process invoices, expense reports, and petty cash requests; maintain accurate records for finance purposes.
• Liaise with the finance team on payment processing, reconciliation, and budget tracking for operational costs.
• Coordinate travel logistics including booking flights, hotels, and ground transport for the team.
• Support the planning and logistics of company events, team offsites, client visits, and internal meetings. People Operations Support
• Support the onboarding of new hires, including preparing workstations, access cards, and welcome materials.
• Maintain employee records and HR-related administrative documents in coordination with the HR function.
• Assist with leave tracking, attendance records, and other people operations tasks as required.
• Act as a first point of contact for general staff queries related to office operations and administrative matters.
• Other duties as assigned in relation to achieving defined goals.

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Key Performance Indicators

• Timeliness and accuracy of administrative tasks and documentation
• Office readiness and facilities management effectiveness
• Vendor and supplier management: cost, quality, and delivery
• Internal team satisfaction with operational and administrative support
• Accuracy of financial records and expense processing
• Onboarding completion rate and new hire satisfaction
• Delivery timelines on assigned coordination tasks

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Education / Professional Qualification

Bachelor’s degree in:

• Business Administration
• Management
• Social Sciences
• Or a related field

(Equivalent professional experience will be considered)

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Experience

• Minimum 1-2 years’ experience in an administrative, operations, or office management role.
• Prior experience in a professional services, consulting, or fast-paced startup environment is an advantage.
• Demonstrated experience managing multiple tasks and deadlines simultaneously.
• Experience coordinating logistics, vendor management, or office facilities is desirable.

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Required Functional Skills

• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to draft clear and professional written correspondence
• Basic financial literacy: expense processing, invoice tracking, and budget awareness
• Familiarity with project management or task tracking tools (e.g., Asana, Trello, Notion) is a plus
• Document management and record-keeping
• Logistics and event coordination
• Vendor and supplier liaison

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Required Behavioral Skills

• Highly organized with exceptional attention to detail
• Proactive and self-directed - takes initiative without waiting to be told
• Reliable and consistent; follows through on commitments
• High level of discretion and professionalism, especially with sensitive or confidential information
• Calm under pressure with the ability to manage competing priorities
• Team player who is willing to roll up their sleeves and support wherever needed
• Strong interpersonal skills and a positive, approachable manner

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Working Hours  

• Minimum 40 hours per week

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Benefits

• 20 days Annual leave
• Health Insurance
• Company sponsored professional trainings  
• Paid  industry events and conferences and professional memberships
• Competitive  salary commensurate with experience
• Flexible  remote work options

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How to Apply

Apply here

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